The aim of this unit is to enable learners to use IT tools to communicate and exchange information safely,
securely and effectively with different audiences. Learners will also consider the impacts of IT.

Communication skills are key to success in any sector but are particularly important in highly technical
sectors such as IT where the language used can become full of jargon. It is important that learners are
able to communicate with technical and non-technical staff and understand how interpersonal skills affect
communication.